Question 1

What is Fresh Day Meds?

Accepted Answer

Fresh Day Meds is a telehealth platform that connects patients with licensed medical providers for personalized treatment plans across weight loss, sexual wellness, hair health, testosterone support, and daily wellness. Medications are prescribed when appropriate and shipped directly to your door for convenient, ongoing care.

Question 2

Who is Fresh Day Meds for?

Accepted Answer

Fresh Day Meds is for adults (18+) seeking convenient, provider-guided care for common wellness and health concerns without the need for in-person doctor visits. You must maintain a relationship with a primary care physician as a requirement for using our services.

Question 3

What states do you operate in?

Accepted Answer

Fresh Day Meds currently provides telehealth services and ships prescription products to patients located in all 50 U.S. states and Washington D.C.

Question 4

How does the service work?

Accepted Answer

You begin by selecting a treatment and completing an online medical intake that outlines your health history and goals. A licensed provider reviews your information and, if approved, creates a personalized treatment plan. Medications are then fulfilled by a U.S.-licensed 503A or 503B compounding pharmacy and shipped discreetly to your home.

Question 5

How do I get started?

Accepted Answer

To get started, select a treatment on our website and complete the online intake form. If approved by a provider, your prescription will be filled and shipped directly to you.

Question 6

Do I need a prescription?

Accepted Answer

Yes. All medications require a prescription issued by a licensed provider after reviewing your online medical intake. You will only be able to obtain a prescription product after completing a consultation, during which the provider determines that the prescription product is clinically appropriate for you.

Question 7

How does provider care work?

Accepted Answer

Licensed providers review your intake, determine eligibility, prescribe treatment when appropriate, and provide ongoing care through secure messaging.

Question 8

Do certain treatments require lab work?

Accepted Answer

Yes. Some treatments, such as Enclomiphene for testosterone support, require lab work through Quest Diagnostics for provider approval. Your provider will inform you if lab work is needed for your treatment plan.

Question 9

What should I do if I experience common side effects?

Accepted Answer

For mild or non-urgent side effects, contact your provider through the patient portal for guidance. They can help adjust your treatment plan if needed.

Question 10

How do injections work?

Accepted Answer

For injectable medications like Tirzepatide, Semaglutide, NAD+, and MIC B12, injection instructions are provided with your medication. Injections are typically subcutaneous (under the skin). Always follow your provider's guidance.

Question 11

Can I change or cancel my treatment?

Accepted Answer

Once an initial order has been submitted to the physicians for medical review, it cannot be canceled because your information is immediately routed for evaluation by a licensed provider. For future orders, please contact our support team for assistance.

Question 12

What are the physician working hours?

Accepted Answer

Our licensed providers are available Monday through Friday, 8:00 AM – 5:00 PM CST. Physicians may still review and process orders outside of these hours or on weekends, but availability is limited during those times.

Question 13

What are the pharmacy fulfillment hours?

Accepted Answer

Our pharmacy partners operate Monday through Friday, 8:00 AM – 5:00 PM CST. While our partners work quickly, please allow 2–4 business days for your order to be processed and shipped. If it has been longer than 4 business days, please submit a support ticket above and we will follow up with our pharmacy partners directly.

Question 14

How long does approval take?

Accepted Answer

Provider approval typically takes 24–48 hours after you complete your online intake.

Question 15

How do I track my order?

Accepted Answer

Once shipped, you'll receive an email with tracking information for your order.

Question 16

What shipping options are available?

Accepted Answer

Cold chain medications (like Tirzepatide and Semaglutide) ship via expedited delivery with appropriate temperature control. Non-refrigerated treatments ship via standard two-day delivery.

Question 17

What if my medication arrives warm or thawed?

Accepted Answer

Tirzepatide and Semaglutide remain stable within tested temperature ranges. Refrigerate upon arrival. If frozen, allow it to thaw at room temperature before use. If you have concerns about your medication, contact our support team.

Question 18

What if my package is lost, damaged, or delayed?

Accepted Answer

Lost packages are reshipped at no additional cost. If your order arrives damaged, contact support for review and replacement.

Question 19

How is my medication packaged?

Accepted Answer

Prescriptions may not use child-resistant packaging and prescription products may not be dispensed in child-resistant containers. You are responsible for keeping such products in a safe and secure location away from children and others.

Question 20

How does payment authorization work?

Accepted Answer

When you place an order, a temporary authorization hold is placed on your credit or debit card for the full amount of the treatment plan. This is not a final charge—it's a reservation of funds to ensure payment can be captured if your prescription is approved. The hold typically disappears within 3-5 business days if not captured.

Question 21

Is the medical evaluation free?

Accepted Answer

Yes! Every order includes a complimentary medical evaluation by a licensed provider who reviews your medical intake, verifies your identity, and determines your eligibility for treatment. If you are not approved, you will not be charged.

Question 22

What happens if my prescription is approved?

Accepted Answer

If your prescription is approved, we capture the full authorized amount for your treatment plan. Your order is then processed immediately and sent to the pharmacy for fulfillment. Once captured, the transaction is final and non-refundable.

Question 23

What happens if my prescription is declined?

Accepted Answer

If the provider determines you are not a candidate for treatment, we release the entire authorization hold and you will not be charged anything. The hold will disappear from your bank statement (typically within 3-5 business days, depending on your bank).

Question 24

Do you accept insurance?

Accepted Answer

No. Fresh Day Meds does not participate in or accept any federal or state healthcare programs (e.g., Medicare, Medicaid, Tricare). By using our services, you are choosing to obtain all services and items on a self-pay basis and are solely responsible for the costs.

Question 25

What payment methods are accepted?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express, Discover) as well as HSA and FSA cards.

Question 26

How does billing work?

Accepted Answer

Fresh Day Meds offers convenient auto-refill plans every month or 3 months. 1-month plans refill every 23 days and 3-month plans refill every 83 days, ensuring your medication arrives before you run out. You can also purchase one-time with no auto-refill. Cancel anytime with no hassle.

Question 27

Do you offer Auto-Refill plans?

Accepted Answer

Yes! We offer flexible auto-refill options for your convenience. Choose monthly or quarterly plans—your medication ships automatically so you never miss a dose. Cancel anytime with no penalties or hidden fees.

Question 28

How does Auto-Refill work?

Accepted Answer

Fresh Day Meds offers convenient auto-refill plans so you never run out of medication. Choose monthly or 3-month plans—your medication ships automatically on a schedule designed to arrive before your current supply runs out.

Question 29

When will my next Auto-Refill ship?

Accepted Answer

For 30-day (1-month) plans, your next refill processes on day 23 to ensure your order arrives by day 30. For 90-day (3-month) plans, your next refill processes on day 83 so your order arrives before you run out.

Question 30

How do I cancel Auto-Refill?

Accepted Answer

You can cancel your auto-refill at any time by submitting a support ticket above or through our Live Chat for a quick and easy cancellation with no questions asked. There are no cancellation fees or penalties.

Question 31

Can I pause my Auto-Refill?

Accepted Answer

We do not offer the option to pause auto-refill plans. However, you can cancel your auto-refill at any time via email or Live Chat with no penalties and no questions asked. Once cancelled, you're welcome to place a new order whenever you're ready to continue treatment.

Question 32

Can I change my Auto-Refill plan?

Accepted Answer

Auto-refill plans cannot be modified once placed. If you'd like to switch to a different plan (for example, from monthly to 3-month), you'll need to cancel your current auto-refill via email or Live Chat first, then place a new order with your preferred plan.

Question 33

Can I cancel an order that's already in progress?

Accepted Answer

Once an order is in progress (being prepared or shipped), it cannot be cancelled. To cancel your auto-refill, please ensure there are no orders currently in progress. Submit a support ticket above to check your order status before requesting cancellation.

Question 34

What is the refund policy?

Accepted Answer

Due to the nature of prescription medications, Fresh Day Meds maintains a no refund policy once your prescription is approved and the order is processed. If your prescription is declined, you will not be charged. Once the pharmacy has dispensed the medication, the transaction is non-refundable.

Question 35

Can I cancel my order before medical review?

Accepted Answer

If you wish to cancel your order before a provider has reviewed your intake, please contact support immediately. If we can catch the order before the review process begins, we may be able to void the authorization entirely.

Question 36

Can I cancel my order after medical review?

Accepted Answer

If your prescription is approved and the order has been processed, it cannot be cancelled or refunded. If your prescription is declined, you will not be charged. After pharmacy fulfillment, the transaction is non-refundable.

Question 37

What is the return policy?

Accepted Answer

Due to federal and state pharmacy regulations, we cannot accept returns of prescription medications for any reason—even if the package is unopened. Once a medication has left the pharmacy, the chain of custody is broken and it cannot be resold or reused. If you have unwanted medication, please dispose of it responsibly at a local drug take-back location.

Question 38

Is Fresh Day Meds HIPAA compliant?

Accepted Answer

Yes. Fresh Day Meds follows HIPAA guidelines to protect your personal health information.

Question 39

What is telehealth and how does it work?

Accepted Answer

Telehealth is a method of delivering remote access to healthcare using telecommunications technologies, including synchronous video or voice, asynchronous chat, text, email, or other secure communication methods. It may involve the electronic transmission of personal health information for proper clinical assessment, diagnosis, treatment, and follow-up services.

Question 40

What are the customer support hours?

Accepted Answer

Our customer support team is available Monday through Friday, 8:00 AM – 5:00 PM CST. We also have team members available on weekends, though response times may be longer during after-hours and weekend periods.

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