Privacy Policy

Introduction

Fresh Day Meds, LLC ("Fresh Day Meds," "we," "us," or "our") operates the website located at www.freshdaymeds.com (the "Website" or "Platform"). Your access to and use of the Platform, its content, and any products or services provided through the Platform (collectively, the "Service") are subject to this Privacy Policy unless otherwise stated.

This Privacy Policy explains how Fresh Day Meds collects, uses, discloses, and protects information about you when you access or use the Service. Capitalized terms not defined in this Privacy Policy have the meanings set forth in our Terms and Conditions.

By accessing or using the Service, creating an account, or otherwise interacting with the Platform, you acknowledge that you have read and understand this Privacy Policy.

Jurisdictions: Fresh Day Meds operates across all fifty (50) United States and the District of Columbia. This Privacy Policy is designed to comply with applicable federal and state privacy laws, including but not limited to the laws of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy legislation.

Limitations on Use by Minors

The Service is intended for individuals who are at least eighteen (18) years of age, or such older age as required by applicable state law. The Service is not directed to children under eighteen (18). If we become aware that we have collected personal information from a minor under 18, we will take reasonable steps to limit further use of such information, subject to applicable legal retention requirements.

Protected Health Information (PHI)

Fresh Day Meds, LLC facilitates access to independent healthcare providers and pharmacies but does not directly provide medical care.

When you create an account with Fresh Day Meds, you establish a direct customer relationship with us. Certain information you provide—such as your name, email address, shipping address, phone number, and payment-related details—is not considered protected health information ("PHI").

In connection with certain services, you may provide health or medical information that may be protected under federal or state law. Fresh Day Meds is not a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). However, we may act as a business associate to licensed healthcare providers or pharmacies that are covered entities. In those limited circumstances, we handle PHI in accordance with applicable HIPAA requirements and state privacy laws.

Information that has been properly de-identified in accordance with applicable law is not considered PHI.

Information We Collect

The personal information we collect depends on how you interact with the Service.

Information You Provide Directly

• Name, email address, phone number, billing and shipping address
• Account credentials (username, password)
• Payment information (processed by third-party payment processors)
• Government-issued identification where required for identity verification
• Communications you send to us
• Health-related information you voluntarily submit in connection with services

Information Collected Automatically

• IP address, browser type, operating system, device identifiers
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies

Information from Third Parties

• Service providers (e.g., payment processors, analytics providers)
• Advertising and marketing partners
• Publicly available sources

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate and improve the Service, analyze usage, personalize content, and support marketing efforts. You may control cookies through your browser settings. Disabling cookies may affect functionality of the Service.

How We Use Information

We use personal information to:

• Provide and operate the Service
• Process transactions and payments
• Communicate with you regarding your account or services
• Provide customer support
• Improve, develop, and personalize our offerings
• Conduct analytics and marketing (subject to applicable law)
• Comply with legal and regulatory obligations

We do not use PHI for advertising or marketing purposes where prohibited by law.

Disclosure of Information

We may disclose personal information as necessary to operate the Service and as permitted by law, including to:

• Service providers that perform services on our behalf (e.g., hosting, analytics, customer support)
• Payment processors and financial institutions to process transactions and prevent fraud
• Healthcare providers and pharmacies you choose to engage with through the Service
• Advertising and analytics partners, including Google Ads, to deliver interest-based advertising, including advertising related to health-adjacent content, where permitted by law and subject to your opt-out rights
• Legal or regulatory authorities when required to comply with applicable law

We do not disclose Protected Health Information for advertising or marketing purposes where prohibited by law. We may disclose de-identified information for lawful business purposes.

SMS/Text Messaging

Fresh Day Meds may offer SMS/text messaging communications for transactional updates, appointment reminders, and promotional offers. By opting in to receive text messages, you consent to receiving recurring automated marketing and informational text messages from Fresh Day Meds at the mobile number you provide.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP. Message and data rates may apply. Message frequency varies.

We do not sell your mobile information to third parties for marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Your Privacy Choices

You may:

• Opt out of marketing communications
• Control cookies via browser settings
• Use Global Privacy Control (GPC) signals where supported
• Request access, correction, or deletion of personal information where required by law

Requests may be subject to verification and legal limitations.

Data Retention

We retain personal information only as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Your State Privacy Rights

Depending on your state of residence, you may have specific privacy rights under applicable state law. Fresh Day Meds honors these rights for residents of all states where such laws apply.

California (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, including the right to:

• Know what personal information we collect, use, disclose, sell, or share
• Request access to or deletion of personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information for cross-context behavioral advertising
• Limit certain uses of sensitive personal information

Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA)

Residents of these states have the right to:

• Confirm whether we are processing your personal data and access such data
• Correct inaccuracies in your personal data
• Delete personal data provided by or obtained about you
• Obtain a copy of your personal data in a portable format
• Opt out of processing for targeted advertising, sale of personal data, or profiling

Texas (TDPSA), Oregon (OCPA), Montana (MCDPA)

Residents of these states have similar rights to access, correct, delete, and opt out of certain processing activities. We will respond to verifiable requests within the timeframes required by applicable law.

Nevada

Nevada residents may opt out of the sale of certain covered information. To submit a request, please contact us using the information provided below.

How to Exercise Your Rights

To exercise any of your privacy rights, you may:

• Email us at privacy@freshdaymeds.com
• Use Global Privacy Control (GPC) signals in your browser (we honor GPC signals)
• Click "Do Not Sell or Share My Personal Information" in our cookie consent banner

We will verify your identity before processing your request. You will not be discriminated against for exercising your privacy rights. If we deny your request, you may have the right to appeal; contact us for more information.

We may share identifiers, device information, and usage data with advertising partners (such as Google and Meta) for interest-based advertising. You may opt out of such sharing using the methods described above.

We do not knowingly sell or share personal information of minors under 16 years of age.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and you are responsible for maintaining the confidentiality of your account credentials.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Fresh Day Meds does not maintain a public-facing physical mailing address. Privacy-related requests may be submitted electronically via email.

HIPAA Notice of Privacy Practices (Conditional)

Fresh Day Meds does not directly provide medical care and is not a HIPAA-covered entity. However, when acting as a business associate to licensed healthcare providers or pharmacies, we comply with applicable HIPAA requirements regarding the handling of Protected Health Information (PHI).

PHI is used or disclosed solely to support treatment, payment, or healthcare operations performed by the applicable provider or pharmacy, or as otherwise required by law. We implement reasonable administrative, technical, and physical safeguards designed to protect PHI.

If you receive healthcare services from a provider or pharmacy accessed through the Service, that provider or pharmacy will supply you with its own HIPAA Notice of Privacy Practices describing how your PHI is used and disclosed.